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Return & Refund Policy

At Baofeng UK, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period (30 Days)

We offer a 30-day return window. You have 30 days from the date you receive your item to request a return and post it back to us.

2. RMA Requirement (Important)

Please do not send your return without contacting us first.

To ensure a fast refund, you must contact us to obtain a Return Merchandise Authorization (RMA) number before shipping.

Why is this necessary? Our warehouse receives many packages daily. Returns sent without an RMA number or prior notification are difficult to identify, which will result in significant delays in your refund process.

3. Eligibility for Returns

To be eligible for a return, your item must be:

  • New Only: In the same condition that you received it.
  • Unworn/Unused: It must be unused and in its original packaging.

4. Defective or Damaged Items

If your product arrives defective or sustains physical damage due to manufacturing errors within 7 days from the receiving date:

  • You may mail the item back in the original packaging (without customer-inflicted wear and tear) for a free replacement or full refund.
  • Proof Required: You will need to provide photos and/or videos showing the defect(s) of the product to our support team to approve the return.

IMPORTANT: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund or shipped your replacement.

5. Shipping Costs

  • Defective or Wrong Items: If the product is defective or we sent the wrong item, please contact us immediately. We will resolve the issue and cover the return shipping costs.
  • Customer Remorse (Changed Mind): If you are returning an item because you changed your mind or ordered the wrong model, you (the customer) are responsible for the return shipping cost.

6. Restocking Fees

We do not charge any restocking fees. You will receive a full refund for the product value.

7. Refund Processing Time

Once your return is received and inspected at our warehouse facility:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

8. Contact Us

To start a return or ask for an RMA number, please contact us: