Contact Us
We are here to help!
Whether you have a question about radio programming, shipping status, or a return, our team is ready to assist you. We aim to respond to all inquiries within 24 hours (Mon-Fri).
Email Support: info@baofengradio.co.uk
Business Hours: Mon–Fri 9:00 AM – 5:00 PM (Excluding Public Holidays)
How can we direct your inquiry?
Technical Support
We are happy to address your concerns about Baofeng products. Please contact us for:
- Radio model recommendations
- Programming tips & software help
- Radio operation guides
Order Status
To get a prompt and helpful solution, please include the following when contacting us:
- Order ID (e.g., #1234)
- PayPal Transaction ID (if applicable)
Returns & Replacements
If you received a defective item or need a replacement, please attach:
- Your Order ID
- Photos or Videos showing the issue (Required to confirm the product situation)
Payment Issues
Do not hesitate to contact us if you encounter any problems during checkout using PayPal or Credit Card. We can assist with failed transactions or billing questions.